Persistent Electric Privacy Policy
Effective Date: August 15, 2024
Persistent Electric (“we,” “us,” or “our”) operates the website persistentelectric.ca (the “Site”). This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our Site or use our services, in compliance with the General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect and process the following personal data:
- Personal Identification Information: Name, email address, phone number, and postal address when you fill out forms on our Site, request a quote, or contact us directly.
- Service-Related Information: Information related to the electrical services you request, including details about your property or project.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Usage Data: Information about how you use our Site, including pages viewed, duration of visits, and other similar activity.
- Marketing and Communication Data: Your preferences in receiving marketing communications from us and your communication preferences.
2. How We Use Your Information
We use your personal data for the following purposes:
- Service Provision: To provide you with the electrical services you request, including the preparation of quotes and communication regarding your projects.
- Customer Support: To manage your inquiries and provide support.
- Improvement of Services: To analyze how our services and website are used, which helps us improve our offerings.
- Marketing: To send you information about our services, promotions, or news if you have opted-in to receive such communications.
- Legal Compliance: To comply with legal obligations, such as record-keeping for tax purposes.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
- Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and conducting marketing activities, provided that your interests and fundamental rights do not override those interests.
- Consent: Where you have given explicit consent to the processing of your personal data for specific purposes.
- Legal Obligations: Processing is necessary for compliance with our legal obligations.
4. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your personal data with:
- Service Providers: Third-party service providers who perform functions on our behalf, such as payment processing, IT services, and email communication services. These providers are bound by confidentiality agreements and are prohibited from using your data for any other purposes.
- Legal and Regulatory Authorities: If required by law, we may disclose your personal data to government bodies, regulators, or law enforcement agencies.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.
6. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to your personal data and obtain a copy.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
- Right to Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent.
- Right to Restrict Processing: You have the right to request the restriction of processing of your personal data in certain circumstances.
- Right to Data Portability: You have the right to request the transfer of your personal data to another party.
- Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: If we process your data based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at admin@persistentelectric.ca.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. These measures include secure servers, encryption, and restricted access.
8. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as the use of standard contractual clauses or binding corporate rules.
9. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Persistent Electric
48 Copperstone Court SE, Calgary, AB T2Z0J4
Email: admin@persistentelectric.ca
This Privacy Policy is designed to be comprehensive and GDPR-compliant, ensuring that your customers are informed about how their data is used and protected.
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